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Toutes nos équipes se mobilisent pour faciliter votre expérience audiovisuelle !
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Création d’un ticket
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Vous avez une question sur l’utilisation de votre équipement ? Vous rencontrez des difficultés matérielles ?
Créez un Ticket d’intervention afin que nos équipes puissent répondre efficacement à votre demande !
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[av_image src=’https://www.alive-technology.fr/wp-content/uploads/2021/02/Suivi-Ticket-80×80.png’ attachment=’4250′ attachment_size=’thumbnail’ align=’center’ styling= » hover=’av-hover-grow’ link=’manually,https://newaccount1609744354747.freshdesk.com/support/login’ target= » caption= » font_size= » appearance= » overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ copyright= » animation=’no-animation’ av_uid=’av-kljg87xv’ custom_class= » admin_preview_bg= »][/av_image]
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Suivre mes tickets
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Vous avez souscrit à un contrat de service* ?
Connectez-vous à votre espace personnel afin de créer vos tickets d’interventions et suivre l’avancée de vos demandes.
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7j/7 – 24h/24
Guichet Web de demande d’intervention toujours disponible.
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[av_image src=’https://www.alive-technology.fr/wp-content/uploads/2021/03/outils-80×80.png’ attachment=’4574′ attachment_size=’thumbnail’ align=’center’ styling= » hover= » link= » target= » caption= » font_size= » appearance= » overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ copyright= » animation=’no-animation’ av_uid=’av-kmaekte1′ custom_class= » admin_preview_bg= »][/av_image]
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Maintenance préventive
Notre objectif est d’anticiper tout dysfonctionnement matériel et ainsi vous garantir une continuité d’utilisation de votre équipement.
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[av_image src=’https://www.alive-technology.fr/wp-content/uploads/2021/03/temps-80×80.png’ attachment=’4577′ attachment_size=’thumbnail’ align=’center’ styling= » hover= » link= » target= » caption= » font_size= » appearance= » overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ copyright= » animation=’no-animation’ av_uid=’av-kmaekte1′ custom_class= » admin_preview_bg= »][/av_image]
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Garantie Temps d’intervention / Temps de rétablissement.
Nous nous engageons auprès de vous sur des délais d’intervention en cas d’apparition d’une problématique.
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Prêt de matériel
Nous sommes en mesure de vous prêter du matériel de remplacement pour vous garantir une continuité de service en cas de panne matériel.
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Espace Client
Suivi de vos demandes d’intervention en temps réel et de votre historique.
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